Returns & Refund Policy
Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.
When you receive your order please make sure you have everything and it is correct. If you have any problems with your products please let us know at info@noctideleather.com.au, or contact us through the website ''Contact Us" form ASAP.
Non-refundable Items
Personalised items are an exception and cannot be refunded. If you have any questions or concerns regarding the personalised product please contact us.
Refunds
Once we receive & inspect your returned item, we will notify you and let you know if the refund was approved or not. If approved, the refund will be provided to your original payment method.
Warranty
We pride ourselves on making quality and durable leather products, that are made to last. So if your product has been used for the intended purpose and something goes wrong please contact us via email - info@noctideleather.com.au. Examples may include the stitching breaking or a closure not working. We will repair or replace the item as soon as possible.
